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EIVA terms and conditions

EIVA terms and conditions

Unless otherwise agreed in writing, these terms and conditions apply to purchases made through the webshop of EIVA a/s:

Please note that terms and conditions for purchases from EIVA that are not made through the webshop may deviate from these.

Also, eLearning access purchased through the webshop is subject to the dedicated terms and conditions for eLearning.

Only companies/organisations with an officially registered VAT/identification number can make purchases through the EIVA webshop. Companies/organisations/individuals with no officially registered VAT/identification number may purchase seats for training courses via the webshop.

Price and payment

All prices are in EURO.

Prices are excluding applicable VAT and other taxes and duties, and can be used for purchase directly from EIVA a/s by any customer from non-export prohibited countries/regions on these terms and conditions.

Please note that prices from local EIVA representatives may differ, and that prices are not valid on other terms and conditions than the present.

The Buyer can choose to pay with credit card (JCB, Maestro, Mastercard, VISA, Verified by Visa) or per invoice/bank transfer.

Payments are transferred to EIVA a/s, Niels Bohrs Vej 17, 8660 Skanderborg, Denmark, CVR: 8431 5818.

In connection with orders paid via credit card, the payment will be reserved but not transferred until the goods are shipped. In connection with training courses, the payment will be transferred when the Buyer has received confirmation of the seat(s).

In connection with orders paid via invoice, order processing and thus estimated delivery time will be initiated when EIVA has validated the customer's details. If specifically requested by EIVA, the customer must before delivery of the products is initiated supply EIVA with a bank guarantee or ‘Confirmed Letter of Credit’ against a first class bank reasonably acceptable to EIVA for the full purchase price. If this is not possible, 100% prepayment is required before shipment.

All cost of payment is for the customer’s account.

Delivery of software licences purchased through the webshop

As soon as your details are validated, you will receive a licence activation key for any purchased subscriptions by email and a physical dongle with any purchased permanent licences will be shipped to you.

Payment diversion fraud

We are aware that payment diversion fraud is an increasing risk nowadays. We would like to reassure our customers that we will not change the bank details for payment without notifying them. If you do receive a request to make payment to a different bank account, whether as a direct message or as amended bank details on one of our invoices, please independently verify the change by calling the company’s switchboard using the number from our website and speaking with your accounts receivable contact.

Disclaimer and limitation of liability

These terms and conditions may be subject to change without notice. EIVA accept no responsibility for any mistake or typing errors, price changes, products out of stock, incorrect images, etc.

EIVA disclaims product liability to the widest extent possible under the applicable jurisdiction.

EIVA and the Buyer shall comply with any International and Danish legislation regarding export control on dual-use products (products that can be used for both civilian and military purposes) including embargo of export of certain products to certain companies and persons.

The Buyer shall not be entitled to export the Products if there is any suspicion that the Products will be used in connection with military technology or purposes.

Registration of information

Information provided by the Buyer such as email, address, phone number etc are handled in a secure manner.

In connection with a purchase, EIVA registers the information in its database and stores it for a period of five years. The information will not be passed on to third party and will not be used for marketing unless the Buyer explicitly gives his or her consent to receiving eg newsletters.

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Learn more about cookies on eiva.com

Last update: 19 May 2023