To use this site, please enable javascript

Terms and conditions

Terms and conditions

EIVA terms and conditions

Unless otherwise agreed in writing, these terms and conditions apply to purchases made through the webshop of EIVA a/s, hereafter referred to as ‘EIVA’, by the customer, hereafter referred to as ‘the Buyer’. 

Please note that terms and conditions for purchase of EIVA products that is not made through the webshop may deviate from the below. 

Also, eLearning access purchased through the webshop is subject to the dedicated terms and conditions for eLearning.

Only companies/organisations with an officially registered VAT/identification number can make purchases through the EIVA webshop. Companies/organisations/individuals with no officially registered VAT/identification number may purchase seats for training courses via the webshop.


All deliveries take place EXW (According to Incoterms 2010) EIVA a/s, Niels Bohrs Vej 17, 8660 Skanderborg, Denmark, CVR: 8431 5818.

EIVA will arrange shipment of equipment. Shipments arranged by EIVA are not insured. If the Buyer wants to insure his shipment the Buyer must arrange this solely at his own account

Force Majeure

If delivery in due time is prevented by war, or war conditions or consequent to such, public confiscation, currency restrictions, government measures such as import or export prohibition, Act of God, falling energy supply, fire, explosion, failure of suppliers or any other event outside the control of EIVA, EIVA is entitled, by notification in writing, without delay, to either cancel the order in whole or in part, without responsibility, or to postpone delivery time. 

If the delay is assumed to last for more than 12 complete weeks from the agreed time of delivery, Buyer is entitled to cancel the order by notification in writing.

The Buyer cannot claim other legal effects in addition to the cancellation of the agreement with EIVA.


On equipment supplied by EIVA, EIVA provides warranty against defects and workmanship for a period of one year commencing at the day of delivery. 

The Buyer must provide a written warranty claim immediately after a defect has been established. Failure to do so could result in a repair charge being levied based on cost and time to repair the defective equipment.

The warranty does not cover accidental damage and will be classified null and void if unauthorised repairs are carried out.

EIVA will not cover defects, which arise from poor maintenance, incorrect installation by the Buyer or changes effected by the Buyer without EIVA’s written consent.

Price and payment

All prices are in EURO.

Prices are excluding applicable VAT and other taxes and duties, and can be used for purchase directly from EIVA a/s by any customer from non-export prohibited countries/regions on these terms and conditions.

Please note that prices from local EIVA representatives may differ, and that prices are not valid on other terms and conditions than the present. 

The Buyer can choose to pay with credit card (JCB, Maestro, Mastercard, VISA, Verified by Visa) or per invoice/bank transfer.

Payments are transferred to EIVA a/s, Niels Bohrs Vej 17, 8660 Skanderborg, Denmark, CVR: 8431 5818.

In connection with orders paid via credit card, the payment will be reserved but not transferred until the goods are shipped. In connection with training courses, the payment will be transferred when the Buyer has received confirmation of the seat(s).

In connection with orders paid via invoice, order processing and thus estimated delivery time will be initiated when EIVA has validated the customer's details. If specifically requested by EIVA, the customer must before delivery of the products is initiated supply EIVA with a bank guarantee or ‘Confirmed Letter of Credit’ against a first class bank reasonably acceptable to EIVA for the full purchase price. If this is not possible, 100% prepayment is required before shipment.

All payments shall be received by EIVA within 30 days after the date of invoice. All cost of payment is for the customer’s account. Late payments will be subject to interest in accordance with section 5 of the Danish Interest Act (renteloven).

Cancellation policy for training courses

To cancel a seat on an EIVA software training course, notice of cancellation must be given by email to mai@eiva.com

For cancellations made 14 or more days before the start of the course: the fee is 100% refundable.

For cancellations made between 5 and 13 days before the course: 50% of the fee is retained with 50% refundable.

For cancellations made less than 5 days before the course: 75% of the fee is retained with 25% refundable.

No refund will be made for non-attendance without cancellation.

Any bank fees related to a transferal of the refund will be deducted from the refund.

We do our very best to ensure that all open training courses are carried out as scheduled. However, we reserve the right to cancel a course in the event that we do not reach the minimum level of participants or encounter other unforeseen obstacles that make it necessary to cancel.

In the event we are forced to cancel a course, we will inform the participants as soon as possible and provide a full refund of the training course fee or move the registration to another of our open courses that is run by EIVA a/s directly, depending on the participant's preference. We do not provide compensation for any other costs of the cancellation such as travel expenses or expenses related to hotel/accommodation. 

Disclaimer and limitation of liability

These terms and conditions may be subject to change without notice. EIVA accept no responsibility for any mistake or typing errors, price changes, products out of stock, incorrect images, etc.

EIVA disclaims product liability to the widest extent possible under the applicable jurisdiction.

Shipment of orders, delivery of technical information and provision of technical services are subject to export controls, including, but not limited to, the Wassenaar Arrangement on Export Controls for Conventional Arms and Dual-Use Goods and Technologies and the US Department of State International Traffic in Arms Regulations (ITAR).


Any dispute or claim arising out of or in connection with this agreement shall be governed by and construed in accordance with the laws of Denmark except for Danish choice of law rules.  Any dispute arising out of or in connection with a purchase shall be settled by the Maritime and Commercial Court of Copenhagen (Sø- og Handelsretten) as the court of first instance. If the Buyer is a company registered in Denmark any dispute arising out of or in connection with this agreement shall be settled by the District Court in Aarhus, Denmark, as the court of first instance. 

Registration of information

Information provided by the Buyer such as email, address, phone number etc are handled in a secure manner.

In connection with a purchase, EIVA registers the information in its database and stores it for a period of five years. The information will not be passed on to third party and will not be used for marketing unless the Buyer explicitly gives his or her consent to receiving eg newsletters. 

Cookies on eiva.com

EIVA uses cookies to ensure that visitors have the best possible experience when visiting eiva.com. The cookies are primarily for the purposes of traffic management and content optimisation.