To EIVA, a sale goes far beyond delivery of the solution. Assisting our customers with any question or challenge that may arise is second nature to us, and we’re constantly working on improving our solutions according to user input, new requirements and future technologies.

Remain competitive

With the maintenance programme, you benefit from the ongoing further development of the software suite and firmware through regular updates, accessible via our download site. Consequently, you remain up-to-date and competitive and will be informed when new releases are available.

An experienced service and support team

The possibility of getting in contact with the support team 24/7, regardless of the time or day of the week means that downtime is minimised.

The service and support team are qualified to deal with many aspects of hardware, software and system integration issues, drawing on our many years of experience in the industry.

Moreover, the help desk works closely together with our team of software engineers and fully equipped electronics workshop, manned by a team of highly specialised electronics engineers, who also often assist our customers on-site.

How to get these services

All software licence subscriptions include 24/7 support and software maintenance.

Purchase of a permanent licence includes 24/7 support and software maintenance (SMS) for one year. After the first year of your permanent licence, SMS is available to purchase on an annual basis, priced at 15 % of the list price of the permanent licence.

Owners of EIVA ScanFish ROTV and ToughBoy wave buoy products have access to our support team 24/7 and firmware updates through the download site.