We’re ready to help if the wind is taken out of your sails
To EIVA, a sale goes far beyond delivery of the solution. Assisting our customers with any question or challenge that may arise is second nature to us. Moreover, we’re constantly working on improving our solutions according to user input, new requirements and future technologies.
An experienced service and support team
Our team dedicated to service and support of our product portfolio includes qualified surveyors, technicians and engineers – with many years of experience in keeping both software and equipment shipshape.
They work both off- and on-site, and are consequently also available for mobilisation assistance, ready to travel from both Europe and Asia.
How to get access to our helpdesk team
All software customers can gain access to our helpdesk team 24/7, regardless of the time of year, which means that downtime is minimised.
All licence subscriptions include 24/7 support and software maintenance. Purchase of a permanent licence includes 24/7 support and software maintenance (SMS) for one year. After the first year of your permanent licence, SMS is available to purchase on an annual basis, priced at 15% of the list price of the permanent licence.
Owners of ScanFish and ViperFish ROTVs and ToughBoy wave buoys have access to the EIVA Helpdesk team free of charge during regular business hours of our Danish office and firmware updates through the download site.
Remain competitive with access to updates and documentation
With the maintenance programmes, you benefit from the ongoing further development of the software suite and firmware through regular updates, accessible through our download site. Consequently, you remain up-to-date and competitive and will be informed when new releases are available.
Moreover, we offer access to creation and overview of tickets in our support system and access to manuals and FAQs, among others, in our knowledge base.
NaviSuite eLearning
Learn the EIVA NaviSuite software ropes online, with the EIVA eLearning site – at a cost of only
€ 235 for 12 months' full access
- Wherever you want
- Whenever you want
- Renewal at the price of € 120
Looking for a corporate account?
Develop team competencies quickly, conveniently and at a discount for € 100/person with an EIVA eLearning corporate account.
Product guides and FAQs
Within our support ticket system is the EIVA knowledge base where you will find guides to your software and hardware, as well as answers to frequently asked questions and comments picked up by our helpdesk and development team.