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Maintenance & 24/7 support
To EIVA, a sale goes far beyond delivery of the solution. Assisting our customers with any question or challenge that may arise is second nature to us, and we’re constantly working on improving our software solutions according to user inputs, new requirements and future technologies.
You can subscribe to our software maintenance programme and 24/7 software and hardware support service (SMS). The possibility of getting in contact with the support team regardless of the time or day of the week means that downtime is minimised.
Via the maintenance programme, you benefit from the ongoing further development of the software suite through regular updates, accessible via our download site. Consequently, you remain up-to-date and competitive and will be informed when new releases are available.
An experienced service and support team
The service and support team are qualified to deal with all aspects of hardware, software and system integration issues, drawing on our many years of experience in the industry. Our fully equipped electronics workshop is manned by a team of highly specialised electronics engineers, who also often assist our customers on-site.